Bord Failte/NTA Service Excellence program.



Bord Failte/NTA Service Excellence program.

I attended the course this afternoon in the Conrad Hotel, it was professionally presented, very interesting and should be of value to all who attended.
It consisted of interactive elements, with drivers discussing amongst each other what they believed defined good service, then these points were expanded upon by the presentation team.
I came away with some new ideas for improving the service I give to customers.
It’s just a shame that those most in need of the ideas and help given during the session are the very ones that wouldn’t bother going.